Workstation support
Operating system configuration, software troubleshooting, application installation, printer and peripheral setup, as well as hardware diagnostics and upgrades for desktop and laptop computers.
IT Support
Complete IT infrastructure maintenance — from end-user workstations to servers.
Reliable business operations require proactive IT support that prevents issues before they arise and responds quickly when technical interruptions occur.
- Help Desk & Service Desk
- Microsoft 365
- Monitoring
- Backup & Recovery
- Administration
- Security
- Network
- Cloud
- Infrastructure
Our managed support scope
Server administration
Administration of Windows and Linux server environments, backup procedures, database management and domain controllers.
Microsoft 365
Administration of user accounts, Exchange Online, Teams, SharePoint and security policies.
Network equipment maintenance and IT security
Management of switches, routers and firewalls, traffic segmentation, and protection of wired and wireless networks.
Backup & Recovery
Automated backup, recovery testing and disaster recovery plans.
Proactive monitoring
Remote monitoring of key services to enable timely intervention before downtime occurs.
Helpdesk and on-site support
Direct access to our engineering team without unnecessary intermediary procedures.
On-site support
An engineer on site whenever physical intervention is required.
How the engagement works
- 01
Assessment of the existing infrastructure
- 02
Taking over administration
- 03
Continuous monitoring
- 04
Proactive maintenance
- 05
A fast response when it is needed
Technologies we maintain
- Windows Server
- Hyper-V
- VMware
- Microsoft 365
- Azure
- Fortinet
- Cisco
- Ubiquiti
- MikroTik
- Synology
- Dell Technologies
- HPE
- SQL Server
- VPN
- Wi-Fi
- Storage
- Backup
- Disaster Recovery
We can take on and maintain complex IT environments.
Why companies choose contracted IT support
Less downtime
Proactive monitoring and maintenance reduce the risk of interruption.
Faster response
A defined SLA and an experienced team make fast resolution possible.
Predictable monthly cost
A single monthly fee and clear terms, with no hidden costs.
A single partner
One team for the entire infrastructure and every IT need.
Frequently asked questions
What does a contracted IT support agreement cover?
IT 011 takes over the day-to-day maintenance of your IT infrastructure. That covers administration of physical and virtual servers, network infrastructure, the Microsoft 365 environment, security, backup and data recovery, continuous monitoring and a help desk for users. Most requests are resolved remotely, and when physical intervention is needed, we come on site.
How does contracted IT maintenance work?
An IT issue rarely exists in isolation. A slow application may be related to a server, network, Wi‑Fi coverage, internet connection, cabling, power or the way systems are connected. We therefore treat support as continuous care for the complete environment, not simply as handling individual tickets.
The engagement starts with an assessment of the existing infrastructure. We then take over system administration and establish continuous monitoring, which is what makes maintenance proactive — issues are cleared before they affect users. When an incident does occur, we respond as a priority. Instead of being billed per intervention, you pay a single monthly fee on clear terms.
Does IT 011 administer Microsoft 365?
Yes. We administer Microsoft 365 environments — user accounts, Exchange Online, Teams and SharePoint, as well as security policies such as multi-factor authentication. Microsoft 365 is maintained as part of the support agreement, alongside servers, network and backup systems, so that one team covers the entire infrastructure.
Which parts of an IT infrastructure can IT 011 maintain?
We maintain Windows Server environments, Hyper-V and VMware virtualization, Microsoft 365 and Azure, network equipment from vendors such as Fortinet, Cisco, Ubiquiti and MikroTik, Synology and Dell Technologies infrastructure, SQL Server, VPN and Wi-Fi networks, as well as backup and disaster recovery solutions. When new equipment is required, we also provide procurement and implementation, and for multi-site connectivity also business internet.
Hand your infrastructure to a team that looks after it every day.
Focus on growing your business while we keep your IT infrastructure stable, secure and continuously monitored.